Shipping policy
Last updated: August 9, 2026
The short version: shipping is free and tracked on every order — no minimum, no hidden costs at checkout. We process your order within 1–2 business days, delivery takes 3–6 business days, and you get your tracking link by email the moment it ships. If anything looks off along the way, a real human is on it 7 days a week.
Shipping Costs
Free tracked shipping on every order. No minimum spend, no shipping tiers, no surprise fees at checkout. What you see on the product page is what you pay.
Processing and Delivery Times
- Order processing: 1–2 business days
- Delivery: 3–6 business days
- Total: 4–8 business days
Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays begin processing the next business day.
During high-volume periods (sales, holiday season), processing can occasionally take an extra 1–2 business days — if that happens with your order, we'll tell you rather than let you wonder.
Tracking Your Order
As soon as your order ships, you'll receive an email with your tracking link. Please note that tracking can take 24–48 hours to show its first update after the shipping confirmation — that's normal carrier behaviour, not a lost parcel.
You can also follow your parcel any time via the Track Your Order page in our menu. If your tracking hasn't moved for more than 5 business days, email us at contact@bubblerest.com and we'll investigate with the carrier directly — you won't be left chasing it alone.
Where We Ship
We currently ship to the United States and the United Kingdom. If your country isn't available at checkout, drop us a line at contact@bubblerest.com — we're expanding, and we'll tell you honestly when your region is coming.
We don't currently ship to PO boxes in some regions, APO/FPO addresses, or freight forwarders — if in doubt, ask us before ordering.
Customs, Duties and Taxes
Applicable sales taxes are calculated and shown at checkout. In the unlikely event that your parcel is assessed import duties or customs fees by your local authority, these are determined by your country's customs office and are the recipient's responsibility. In practice, this is rare for parcels of this size and value — but we'd rather tell you it can theoretically happen than pretend it can't.
Incorrect Address and Failed Delivery
- Wrong address entered? Email us immediately at contact@bubblerest.com with "URGENT" and your order number in the subject. If the order hasn't shipped (within 1–2 business days of ordering), we'll fix it free of charge.
- Already shipped? We can't redirect a parcel in transit. If it's returned to us as undeliverable, we'll offer to reship it to a corrected address or refund the product.
- Missed delivery? The carrier will usually leave a note or hold the parcel at a local point. Check your tracking link first — it shows exactly where the parcel is waiting.
Lost, Delayed or Damaged Parcels
Every parcel is our responsibility until it reaches you. If your order is officially lost in transit (no tracking movement for 15+ business days, or confirmed lost by the carrier), we'll reship it or refund you in full — your choice. No claims forms passed on to you, no "take it up with the carrier."
If your order arrives damaged, email us within 30 days with your order number — we'll send a replacement or refund you in full, at no cost to you (see our Refund & Return Policy).
Questions About Your Delivery?
Email contact@bubblerest.com — a real human answers 7 days a week, 9am–9pm (GMT), with replies within 24–48h. Include your order number (#BR-XXXX) for the fastest help.