Refund policy

Last updated: August 9, 2026

The short version: sleep in The Blackout Mask for up to 100 nights. If it isn't the most comfortable blackout you've ever slept in, email us and we refund the full price you paid — no forms, no photos, no interrogation. The only cost you cover is the return shipping. Sleep earplugs are replaced if faulty but never taken back, for hygiene reasons.

The 100-Night Guarantee

Every Blackout Mask is covered by our 100-Night Guarantee, starting on the day your order is delivered. You can use the mask normally — sleep in it, travel with it, wash it — and still return it within those 100 nights for a full refund of the price you paid if it isn't right for you.

  • No justification needed. "It's not for me" is a valid reason.
  • Used masks are accepted. The guarantee only means something if you can actually sleep in it first.
  • No forms, no photo requirements, no restocking fees.

The 100-Night Guarantee applies once per product, per customer, per household. It covers The Blackout Mask; free gift items are covered separately below.

How to Return Your Mask

  1. Email us at contact@bubblerest.com with your order number (#BR-XXXX) and let us know you'd like a refund. A real human replies within 24–48h, 7 days a week.
  2. We send you the return address and a short confirmation of the next steps.
  3. You ship the mask back using the carrier of your choice. Return shipping is paid by you — this is the only cost you cover. We recommend a tracked service, as the parcel remains your responsibility until it reaches us.
  4. We refund you in full within 10 business days of receiving the return.

Please do not send returns without contacting us first — the correct return address is provided by our team and may differ from the address on this website.

Free Gifts: Earplugs and Sleep Guide

Sleep earplugs. For hygiene reasons, earplugs cannot be returned — please don't ship them back with your mask. If your earplugs arrive damaged or faulty, email us and we'll send a replacement pair free of charge. Faulty earplugs are replaced, never refunded separately, as they are a free gift with your order.

The Blackout Protocol (digital sleep guide). As a digital product delivered by email, the guide cannot be returned. It's yours to keep — even if you return your mask.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, defective, or isn't what you ordered, email us at contact@bubblerest.com within 30 days of delivery with your order number and a quick description. We'll make it right at no cost to you — replacement or full refund, your choice, and in these cases we cover any return costs if a return is needed at all.

Nothing in this policy limits your statutory rights. If you are a consumer in the UK, the EU, or elsewhere, you retain all rights granted by applicable consumer protection law (including, for UK customers, your rights under the Consumer Rights Act 2015 regarding faulty goods), and this policy applies in addition to — not instead of — those rights.

Refunds: Method and Timing

  • Refunds are issued to your original payment method for the full amount you paid for the returned product, including any discounts applied at purchase (you're refunded what you actually paid).
  • We process refunds within 10 business days of receiving your return. In practice, most are processed within 2–3 days of arrival.
  • Once processed, your bank or card provider may take an additional 3–10 business days to show the funds on your statement — this part is outside our control.
  • If more than 15 business days have passed since your return was delivered to us and you haven't received your refund, email us at contact@bubblerest.com and we'll chase it immediately.

Original shipping was free, so there are no shipping costs to deduct — the only cost you ever cover is the return postage.

Order Cancellations and Address Changes

Orders are processed within 1–2 business days. If you need to cancel or change your shipping address, email us as soon as possible at contact@bubblerest.com with "URGENT" and your order number in the subject line.

  • If your order hasn't shipped yet, we'll cancel and refund it in full, or update the address — no charge either way.
  • If it has already shipped, we can no longer intercept it, but your 100-Night Guarantee applies from delivery as normal.

Fair Use

We keep this policy generous because the overwhelming majority of our customers are honest. To protect it, we reserve the right to refuse returns or refunds in cases of abuse — for example repeated purchases and returns of the same product, returns of items we can verify were not purchased from bubblerest.com, or fraudulent claims. This affects almost no one, and it's what lets us keep the guarantee unconditional for everyone else.

Questions?

Email contact@bubblerest.com — a real human answers 7 days a week, 9am–9pm (GMT), with replies within 24–48h. Include your order number (#BR-XXXX) for the fastest help.